Frequently asked questions
Do you offer any discounts?
What about if I'm a return customer?
Once you have placed an order, you will be placed into a return customer category, where you'll enjoy even larger discounts, all the way up to 15% off at the $250 threshold.
Do you have a wholesale program?
Yes! Please contact me for details and to send me your information, but if you qualify then you can expect big discounts for wholesale purchases!
Do you ship anywhere?
Yes! With very few exceptions, we will ship anywhere in the world. We try to find the least expensive method possible, while balancing shipping time and cost.
Why is your shipping so expensive?
We do our best to keep shipping costs as low as possible. If for some reason the shopping bag seems to be quoting a very high shipping cost, then it is probably trying to do something wrong. We do consolidate shipping as much as possible, and if you end up paying for a more expensive service than what is required, we will automatically refund the excess.
What is your "handling charge" used for?
Shipping supplies are surprisingly expensive! We use the modest handling charge to help offset the cost of the protective packaging we use while we pack... for example, bubble bags cost about $0.90 each, and we often use 2 per shipment. Larger orders require double-thick-walled boxes, which can cost $4-6 each.
What is your return policy?
Items purchased online can be returned within 14 days of the original purchase. A product may be exchanged for another product or returned for a refund.
Must have been purchased in the last 14 days
Must be in its original, shipped condition. For lapidary rough, this means that no cuts may be made.
For lapidary rough that has been cut, a prorated refund may be given based on the amount of material that is returned and not yet cut.
Please contact us before you send the product:
By email: firstname.lastname@example.org
Who pays for return shipping?
My item was damaged in shipping
If you received a damaged product, please notify us immediately for assistance. We will send you a replacement as soon as possible, as well as provide you with a return postage label.