Frequently asked questions

Discounts

Do you offer any discounts?


Yes! First time customers automatically get discounts based on the amount spent. Above $50, you save 5%. Above $100, you save 7.5%. Savings increase based on the amount spent all the way up to 10% once you reach $200! If you join our mailing list, you will also receive a discount code for an additional 10% off of your first order!!




What about if I'm a return customer?


Once you have placed an order, you will be placed into a return customer category, where you'll enjoy even larger discounts, all the way up to 15% off at the $250 threshold.




Do you have a wholesale program?


Yes! Please contact me for details and to send me your information, but if you qualify then you can expect big discounts for wholesale purchases!





Shipping

Do you ship anywhere?


Yes! With very few exceptions, we will ship anywhere in the world. We try to find the least expensive method possible, while balancing shipping time and cost.




Why is your shipping so expensive?


We do our best to keep shipping costs as low as possible. If for some reason the shopping bag seems to be quoting a very high shipping cost, then it is probably trying to do something wrong. We do consolidate shipping as much as possible, and if you end up paying for a more expensive service than what is required, we will automatically refund the excess. Also feel free to contact us if you have concerns or would like a manually computed shipping quote.




What is your "handling charge" used for?


Shipping supplies are surprisingly expensive! We use the modest handling charge to help offset the cost of the protective packaging we use while we pack... for example, bubble bags cost about $0.90 each, and we often use 2 per shipment. Larger orders require double-thick-walled boxes, which can cost $4-6 each.





Return policy

What is your return policy?


If you are not entirely satisfied with your online purchase, we’re here to help.
Items purchased online can be returned within 14 days of the original purchase. A product may be exchanged for another product or returned for a refund.
If you purchase directly in person at the warehouse, we do not accept returns. Custom orders are not eligible for return. To be eligible for a return, the item:
Must have been purchased in the last 14 days
Must be in its original, shipped condition. For lapidary rough, this means that no cuts may be made.
For lapidary rough that has been cut, a prorated refund may be given based on the amount of material that is returned and not yet cut.
Please contact us before you send the product:
By email: sales@barnhouselapidary.com Shipping instructions will be provided along with an RMA number.




Who pays for return shipping?


If you are returning the product due to a problem with the order (the wrong item received, damaged item, etc.), Barnhouse Lapidary will provide you with a shipping label for the return of the item at our cost. If you are returning the product for other reasons, you will be responsible for paying the shipping costs.




My item was damaged in shipping


If you received a damaged product, please notify us immediately for assistance. We will send you a replacement as soon as possible, as well as provide you with a return postage label.





© 2019 by Barnhouse Lapidary.

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