Question 1

Do you offer any discounts?

Accepted Answer

If you join our mailing list, you will receive a discount code for 10% off of your first order!!   We also send out occasional newsletters for seasonal discounts and special offers, as well as new product announcements.

Question 2

Do you have a wholesale program?

Accepted Answer

Yes!  Please contact me for details and to send me your information.

Question 3

Do you ship anywhere?

Accepted Answer

Yes!  With very few exceptions, we will ship anywhere in the world. We try to find the least expensive method possible, while balancing shipping time and cost.

Question 4

Why is your shipping so expensive?

Accepted Answer

We do our best to keep shipping costs as low as possible. If for some reason the shopping bag seems to be quoting a very high shipping cost, then it is probably trying to do something wrong. We do consolidate shipping as much as possible, and if you end up paying for a more expensive service than what is required, we will automatically refund the excess.   Also feel free to contact us if you have concerns or would like a manually computed shipping quote.

Question 5

What is your "handling charge" used for?"

Accepted Answer

Shipping supplies are surprisingly expensive! We use the modest handling charge to help offset the cost of the protective packaging we use while we pack... for example, bubble bags cost about $0.90 each, and we often use 2 per shipment. Larger orders require double-thick-walled boxes, which can cost $4-6 each.

Question 6

What are your handling times?

Accepted Answer

For customers who purchase Priority Mail or other expedited shipping methods, I attempt to ship by the next business day.    For customers who use my "Free Shipping over $75" promotion, I ship these out Monday afternoons. I try, but can't guarantee, to do an additional free shipping run later in the week, typically on Thursday or Friday.

Question 7

What is your return policy?

Accepted Answer

If you are not entirely satisfied with your online purchase, we’re here to help.
Items purchased online can be returned within 14 days of the original purchase. A product may be exchanged for another product or returned for a refund.   If you purchase directly in person at the warehouse, we do not accept returns.   Custom orders are not eligible for return.   To be eligible for a return, the item:
Must have been purchased in the last 14 days
Must be in its original, shipped condition. For lapidary rough, this means that no cuts may be made.
For lapidary rough that has been cut, a prorated refund may be given based on the amount of material that is returned and not yet cut. 
Please contact us before you send the product:
By email: sales@barnhouselapidary.com Shipping instructions will be provided along with an RMA number. ​

Question 8

Who pays for return shipping?

Accepted Answer

If you are returning the product due to a problem with the order (the wrong item received, damaged item, etc.), Barnhouse Lapidary will provide you with a shipping label for the return of the item at our cost.   If you are returning the product for other reasons, you will be responsible for paying the shipping costs.

Question 9

My item was damaged in shipping

Accepted Answer

If you received a damaged product, please notify us immediately for assistance. We will send you a replacement as soon as possible, as well as provide you with a return postage label.